Legal Terms and Conditions

The Client (hereinafter, “the Tenant”) rents Caserío Pikamendi as described on the website www.pikamendi.com, fully equipped to accommodate a maximum of 12 adult guests, for the duration specified in the written agreement (email) between the Tenant and the Owner (hereinafter, “the Lessor”). This maximum capacity may not be exceeded and is determined by room distribution.

The Caserío is not equipped or adapted for children. If you wish to bring children under the age of 16, you must request prior approval in your booking email. The Lessor reserves the right to deny such requests. If authorized, the full and exclusive responsibility for the care and safety of any children lies with the accompanying adult(s).

The rental includes the use of the main building and common areas, excluding the kitchen, which is for exclusive staff use. Areas designated for staff and offices are also excluded from the rental. Caserío staff will only access the kitchen and staff-designated spaces.

• Check-in: After 16:00 on the arrival date
• Check-out: By 11:30 on the departure date

The rental includes:

• Cleaning of bedrooms and bathrooms
• Linen and towel changes as needed
• Bathroom amenities (gel, shampoo, hairdryer)
• In-room TV, safe box
• Heating in winter
• Wi-Fi in all bedrooms and common areas
• Outdoor swimming pool and gym (used at guests’ own risk; no lifeguard or trainer present)
• Open-air parking for up to 6 vehicles

Optional services can be arranged in advance at an additional cost, specified in the written agreement. Please inform us of any needs when booking, including assistance with planning your visit to the Basque Country. We are happy to help customize your stay.

• All payments, including optional services, must be made through our booking engine (Amenitiz Pay via Stripe).
• A €300 security deposit will be pre-authorized on your card and released 7 days after check-out, provided there are no damages.
• Cancellations entail the loss of the deposit.

The rental ends automatically at the conclusion of the agreed period. Extensions require written approval from the Lessor.

Any complaints must be submitted in writing to: caseriopikamendi@gmail.com

This rental agreement is governed by Spanish Law, including applicable regulations from the Basque Autonomous Community and the Municipality of Getaria.

The Tenant and all Guests must comply with the Caserío’s house rules.

Upon booking, you will receive a check-in email requesting guest details, which will be submitted to local authorities as required by Decree 101/2018 of July 3 (on tourist housing in private dwellings).

Bringing pets (e.g., dogs, cats) requires prior written authorization. Pets are only allowed outside the main building. The Tenant is fully responsible for their supervision and any damages caused. An additional €1,000 deposit is required if a pet is brought.

Smoking is strictly prohibited inside the Caserío in accordance with current legislation. Smoking is permitted only in designated outdoor areas, and guests must take fire safety precautions due to the wooden structure of the building.

Guests use the pool and gym at their own risk. No lifeguard or personal trainer is provided.

The Lessor shall not be liable for disruptions or breakdowns in utilities or services resulting from force majeure or unforeseeable circumstances. However, we will make every effort to resolve such issues promptly.

The Tenant is solely responsible for any damage or harm caused to third parties or property by themselves or any of the guests. All guests must be over the age of 16. The Lessor reserves the right to deny access to minors.