Legal Terms & House Rules

Rent a Room in a Luxury Country House in the heart of the Basque Country.

Tourist Companies Registration Number of the Basque Government ESS 00598.

The Client (Tenant) will rent one or more rooms of Caserío Pikamendi (or the whole Caserío), as described in the present website, fully-equipped to accommodate a maximum of 12 adult guests, for the duration of the days and price specified in the written agreement (Email) between Client (Tenant) and Owner (Lessor). The maximum number of guests cannot be exceeded 12 and it will be defined by the way the rooms are allocated.

The Caserio is not organized/prepared for children, but If you rent the Caserío as a whole and wish to bring your children under eighteen, please let us know at the time you make the reservation and we will try to find the best way to accomodate them.

The Rental Fee varies depending on the size of the room and the season and are showed when describe the rooms.

The Rental Fee per week or day, varies depending on the season.

The rent agreed includes the use of the main building and all the common areas. It is not included in the rent those rooms and spaces which are used by the staff and offices.

Services Included with the Rental Fee.- The rental fee includes the following services: continental breakfast, cleaning of the Caserío including bedrooms and bathrooms, Change linen and towels every time is needed. Gel and shampoo and any other related needs during your stay, Hairdryer in the bath, TV and wifi Radio in the rooms and in some other areas of the building, Safe case in all rooms. Heating during winter time, use of outdoor Swimming Pool and Gym at the client’s own risk (there is no lifeguard nor personal trainer), garden maintenance, and the use of an open parking area for up to 6 vehicles. The bedrooms and common areas are provided with Wi-Fi connection but since we are in the country, we have not optical fiber.

Optional services.- Optional services may be hired in advance with an additional charge that will be specified in the (e-mail) written agreement. Please tell us what you need and we will do our best to satisfy your needs. At the time you make the reservation, please let us know if you need any help in organizing your visit to the Basque Country and we will be more than happy to help you in tailor the program for the days you would like to stay at the Caserío.

Currency.- The currency for prices will be always  in Euro. Payments may be done in Euro, GB Pound or US Dollar at an exchange rate that we will provide if needed. Please tell us the currency you prefer at the time of making the reservation.

Reservations, Payment and Cancellation Policies.- The total rental fee including the pre-booked optional services must be paid in full no later than ten calendar days prior to the arrival date. Payments may be done through bank transfer in euros to the following account:
Beneficiary: Borbrugon S.L. Caserio Pikamendi
IBAN: ES66 0019 0320 1740 1003 6773
All costs associated to the transfers must be afforded by the person who order the transfer.
Reservations may be done three months in advance. Cancellations made earlier than ten calendar days before the expected date of arrival will not carry any cancellation charges. Cancellations made less than eleven calendar days before the arrival date will be charged at the rate of one full day of stay plus any costs associated to the reservation (costs incurred for additional and optional services). Once the rental service has started no cancellations are allowed. A deposit of 25% of the total fee will be required at the time you formalize the reservation.

End of the Lease Period.- The rental ends automatically when the agreed period is over. No extensions without a prior written agreement with the Lessor will be entertained.

Complaints.- Any complaints must be lodged in written form by email.

Governing Law.- The rental agreement will be governed under the local (Spanish, Basque Country Authonomy and City Hall of Guetaria) Law.

The Tenant and the rest of the Guests are expected to follow the house rules.

Identification of Guests.- An ID is required to be sent by the person who makes the reservations at the time he or she makes the reservation. An original ID will be required of all the guests who stay at the Caserío, before they occupy the rooms.

Pets.- If you wish to bring any kind of pet (dog, cat, etc.) you will need to get prior written authorization of the Lessor. Pets will be allowed only outside the main building. The Tenant will be responsible for the care and supervision of the animal at all times and will pay for any damages that it may cause. If you bring your pet you will have to make an additional deposit of €1.000,00 as guaranty.

Smoking.- Smoking anywhere inside the Caserío is strictly forbidden by Law.  An outside smoking area is available. It is necessary to take precautions to avoid fires as the Caserío has a wooden structure.

Swimming Pool & Gym.- Notice that the swimming pool is not supervised by a lifeguard and we have not personal trainer for the Gym, Guests will use both at their own risk. Children under the age of eighteen must be accompanied by an adult at all times.

The Lessor will not be liable for breakdowns, absence or interruption of any service or supply as a result of force majeure or fortuitous case. However, the Lessor will find a solution to the problem/s as soon as possible.

The Tenant is directly and exclusively responsible for any damages that may be caused to third parties or objects, for any cause imputable to him/herself or any of the Guests. All guests must be over 16 years old.

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